Privacy policy

Data controller

Pytilia Limited
Unit 9D, Weavers Business Park, Linfield Rd
Belfast BT12 5GH
United Kingdom
Email: info@pytilia.com

Information we collect

Personal information you provide

When you contact us or use our services, we may collect:

• Name and contact information, such as your email address or phone number
• Company name and job title
• Information you provide in contact forms or communications
• Any other information you choose to provide

Information collected automatically

When you visit our website, we may collect:

• IP address and approximate location information
• Browser type and version, device information, and screen resolution
• Pages visited and time spent on the website
• Referring website and search terms used
• Information through cookies and similar technologies, subject to your choices

Spam protection

Our contact form uses Google reCAPTCHA v3 to protect against spam and abuse. When you use the form, reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Its use is subject to the Google Privacy Policy and Terms of Service. reCAPTCHA is only loaded once you start using the contact form.

Analytics information

We use Google Analytics 4. If you consent to optional analytics cookies, it may collect user behaviour and engagement metrics, traffic sources, approximate demographics, technical metrics, and conversion events.

How we use your information

We may use your information for the following purposes:

• Service provision: to respond to your enquiries and provide our services
• Communication: to send information about our services and respond to your requests
• Website improvement: to analyse usage patterns and improve website functionality and content
• Marketing: to send relevant business information where you have consented
• Legal compliance: to comply with applicable laws and regulations
• Security: to protect our website and users from fraud and abuse

Legal basis for processing

Under UK GDPR, we process personal data on the following legal bases, as applicable:

• Consent: for marketing communications and optional cookies
• Legitimate interests: for website security and business operations, balanced against your rights
• Contract performance: to fulfil our contractual obligations when providing services
• Legal obligation: to comply with applicable laws and regulations

Cookies and similar technologies

We use essential browser storage to remember preferences such as your selected theme and cookie-consent choice. Optional analytics cookies are only used if you consent.

Essential storage

This storage is necessary to remember site preferences and your privacy choice. You can clear it using your browser settings.

Analytics cookies

Google Analytics 4 is not loaded, and sets no cookies, unless you choose to accept optional cookies. If you later reject them, analytics stops and its cookies are removed. You can reject optional cookies or change your choice using the Cookie preferences control in the footer.

Managing cookies

You can control and delete cookies through your browser settings. Disabling essential browser storage may mean your theme or privacy preferences are not remembered.

How we share your information

We may share personal information with:

• Service providers: companies that help operate our website and business, such as hosting providers and, if you consent, Google Analytics
• Legal requirements: when required by law, court order, or government regulation
• Business transfers: in connection with a merger, acquisition, or sale of assets
• Consent: where you have given explicit consent for us to do so

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data security

We implement appropriate technical and organisational measures to protect personal data, which may include encryption, secure hosting, security assessments, access controls, staff training, and incident response procedures.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal information only as long as necessary to fulfil the purposes in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typical periods are:

• Contact information: up to 3 years after last contact
• Analytics data: up to 26 months
• Marketing data: until you unsubscribe or withdraw consent

Your rights

Under UK GDPR, you may have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your personal data
• Restrict processing of your personal data
• Request data portability
• Object to processing for certain purposes
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@pytilia.com.

International transfers

Some service providers may process information outside the UK or EEA. Where this happens, we use appropriate safeguards, which may include adequacy decisions, standard contractual clauses, or other approved mechanisms.

Children's privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us.

Changes to this policy

We may update this Privacy Policy from time to time. We will post updates on this page and revise the "Last updated" date. For significant changes, we may also send an email notification where appropriate.

Contact us

If you have questions about this Privacy Policy or our data practices, contact:

Pytilia Limited
Unit 9D, Weavers Business Park, Linfield Rd
Belfast BT12 5GH
United Kingdom
Email: info@pytilia.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.